Operational summary
If your org has billing or quota limits, the dashboard may show banners about payment status or usage nearing caps.
Use the billing section in the menu for subscription details; for support, include Org ID and admin email.
Deep dive
Sentinel is offered as a monthly SaaS subscription. Each plan defines limits: max active nodes, monthly messages per node, history retention, CSV export enabled or not, geofences, etc. The idea is each organization pays for what they use, with no charges for unneeded features.
The billing panel shows the current plan, upcoming due dates, and current month usage at a glance. If usage approaches the plan limit (say, you're close to node quota), the panel shows an early warning banner. That lets you plan upgrades instead of reacting late.
We use Stripe in production. The organization can manage card, view invoices, and cancel from the customer portal accessible from the panel. If your organization needs other payment methods (transfer, corporate invoice), contact support: there are manual flows for large B2B cases.
If the plan expires or a charge fails, the system alerts you in advance and degrades gradually: notification first, then write restriction, then read-only. The account is never auto-deleted: data stays available while you resolve billing. For support, always include Org ID and admin email to speed response.
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